Stake Casino - プレイヤーのアカウントは閉鎖されました。

I have deep feelings for this casino! I only played for 2-3 months and upgraded to Platinum Level 1. Just yesterday, I played their original game dice, which caused me to lose money! I went to the customer service to ask if I could remove this game from my account, because I lost money after playing this game many times before, and I don't have any good feelings about it! However, the customer service representative directly ignored my question and frozen my account. I didn't ask for freezing my account at all, but they froze my account privately! Now I can't entertain! I demand that all restrictions on my account be lifted immediately! Because I really like betting on websites! This is what I must do every day! My account number is: wujianswo.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What was the real-money balance in your account when the casino closed it?
• Has the casino explained why they closed your account?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear wujianswo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru