Stake Casino - プレイヤーのアカウント機能は制限されており、サポートからの応答もありません。

Stake has restricted my account's features and requested verification. But the problem is that I can't complete the verification because the upload feature in my account dashboard is disabled for my account. I was told in the chat that I should contact them about this via email. But they’ve been ignoring me for over a week. They haven’t replied to a single email. Why is customer support treating its customers so poorly?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried accessing your casino profile using a different browser or device to see if the problem persists?
• Have you tried clearing your cookies and cache, deleting your browser history, and then logging into your account again?
• Have you tried contacting the casino via live chat again and informing them that you are still waiting for their email response?
• Have you submitted your identity documents to the casino via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika