Stake Casino - プレイヤーの入金が入金されず、資金が滞留しています。

I deposited 22226 DAI (equivilent to 22,226$ US) to my Stake account

My Stake Account DAI ERC-20 Address:

0x32a53470289e01fb9da99e287292b8dab321d875

TXID:

https://etherscan.io/tx/0xd2090311296e4a692c0c17916aa1c0798593fd6c938c26f5a8bab666958e44a7

They have not credited the amount, the support team is being unresponsive and claims it's outside of their jurisdiction, they are not replying via email or crediting my account, nor returning the funds.

The funds are just stuck on the blockchain as can be seen.

This is highly unprofessional and a terrible user experience.

Dear DivineShield,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Stake Casino.

• Could you please clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Could you please forward any relevant communications with the casino and your payment provider to natalia.b@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear DivineShield,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru