Stake Casino - プレイヤーの入金が遅れています。

I uploaded money using unified payment method my amount was inr 10,000 but despite of multiple e-mails , they haven't told me where my money is , its been more than two weeks I want my money to be refunded

Dear ashurana0786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Dear ashurana0786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My bank has confirmed that the payment has been deducted and sent to the recipient, whereas Stake has mentioned their inr payments are received in third party accounts. The said party has been claiming non receipt of funds despite my bank informing me otherwise. Nor have they offered to provide any proof towards the same. It's stake's responsibility to safeguard my funds and so far they have failed to provide any accountability for the same. i'm willing to share my correspondence with stake as well as my banking partner so that this issue could be verified and handled immediately.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear ashurana0786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.