Stake Casino - プレイヤーの入金問題は未解決のままです。

its been 13 days i continously mailed them but still my problem not solved and now they stopped their email support service in india.. not just my money but thousands of other people too.. you can verify on trust pilot

Dear kami0168,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

so the thing is there is middleman for these kinds of upi payments and i dont know that person bc its their employee i think, and payment reached that person long ago, so its their responsibility to get that money. I have no way of contacting that person, only thing i can do is too report that upi id for fraud that way his bank account will be seized as well as mine. and why stake need to stop their email support in India, instead of answering questions the stake community website deletes you posts, and their subreddit too... so give me my answer quickly that i have to wait or should i do something else

Thank you for your reply. Have you contacted your payment provider directly to ask about the status of your transaction? The payment provider is either UPI or your bank.

after so many days this is all you have to say, im not dumb ofcourse i contacted them the first day and the transaction is completed, i thought you will solve my problem but you are afraid and why i was not able to open this site on my device and location ... you guys blocked it... so i have to use new device and vpn... its been 19 days and still my problem is not solved, why dont you take action against the casino, i know you couldnt

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear kami0168,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.