Stake Casino - プレイヤーの出金処理が遅延し、資金が取り消されます。

I made a withdrawal of 40000 on 6th April. I waited for a week and contacted the support about not receiving the withdrawal and they tell me the transaction was successful but i didn't receive any funds in my account. I asked for a transaction receipt and they sent me one and with that I raised a query with my bank and after multiple mails they confirmed that a transaction of 40000 was made but the funds were kept on hold and reversed back to the senders account due to mismatch in the beneficiary's name. Now my bank is telling me to contact the sender and get it sorted as they won't be help with it and I contacted the support regarding this and they still are not helping me and telling the same old story of transaction was successful and not providing me any details of the sender to contact and get it solved. Attaching all the proofs and statements. The transaction ID on stake 3393743497 .. attaching my bank statement to show that no deposits were received in my bank.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made a previous payout using this payment method in the past?
• Have you deposited using this payment method in the past?
• Could you please provide the communication in which your bank admitted to receiving the amount but returning it to the sender? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I have made deposits and withdrawals using this method before the incident and after the incident too. Hope this helps.. incase you need more details let me know.

It's just getting worse with Stake using INR withdrawal and deposit.. now I have 40k in withdrawal and 39k in Deposits stuck with them. The 40k Withdrawal is the issue mentioned above and the deposit issue is one im following up with stake support and stake payments email and they are just absolute shit. So now there's 10k 20k 5k and 4k a Total of 39k worth INR deposits which were successful but stake says they haven't received it but my statement and bank clearly says Money was deducted from my account and credited to the beneficiary account. I haven't received a Reversal or refund for any of the this transaction, and stake is not ready to solve this issue they just bluntly say this is all the information we have and just contact your bank for further Reversal steps and my bank just tells me Reversal cannot be processed as the Beneficiary is rejecting the Reversal request. Now I conveyed the same to stake support and they again go saying Sorry this is all the information we have and please contact your bank.. Like seriously?? Stake can just literally solve this in a few minutes contacting their payment provider but they don't want to. Attaching all the payment screenshot and Transaction IDs from stake for reference. I can also attach my Bank statements of requested.

Transaction ID's on Stake

3407665845 - 5,000 INR

3433550870 - 20,000 INR

3390639893 - 10,000 INR

3459023905 - 4000 INR

The 10000 INR is more than a month old and nothing has been done so far.

Dear Looks21,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas