Stake Casino - プレイヤーの撤退が遅れています。

hi this side Vedant C****** am playing mines on stake and i won momey as well but now i cant deposit any money and now its in withdraw only mode but i can't withdraw aswell am sharing some photos also

Dear Cbhums,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

i opened my profile and i clicked on to verify option i filled all the information amd documents as well but its showing only reviewing I'll attach a photo as well

please see into this matter asap 🙏

it's been 2 days now please do something please i request you

Hi Cbhums,

• Were your winnings accumulated with or without an active bonus? 

Thank you.

without bonus it was

Thank you very much, Cbhums, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

my problem is solved please close the complain

Great news! Thank you, Cbhums, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru