Stake Casino - プレイヤーの撤退が遅れています。

I have fully verified my stake.com account to level 4 but stake didn’t release my funds after I am fully verified

Dear Abolaji,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino, and since when have you been attempting to withdraw your winnings?
• Have you contacted support for assistance? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have been using stake for the past one year I started using the account 2023

Yes I have contact support all they keep telling me is to wait the issue isn’t from the support team they can’t do anything until they hear from the compliance team reviewing the account

I was playing a live bet tennis

No it wasn’t a bonus it was my money I won

i will send you an email of the screenshots from them now sir I don’t know how to provide it here

I have sent the picture tomas@casino.guru

Thanks for your patience and for submitting information.

Could you please clarify whether you requested withdrawal-only mode for your account at the time of requesting a payout, or was this measure applied from the casino's side without your approval?

Dear Abolaji,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru