Stake Casino - プレイヤーは入金問題に苦しんでいます。

Dear team...Good Morning..

I have deposited 10001Rs to my Stake.com account but mistakly i have transferred 10000Rs intead of 10001rs (from phonepay Upi)

So please do the needful as money is not credited to my stake account

I have try to contact the casino but they are sending same automatted reply that I have a open tickect we are closing this new email (but that tickect is alread closed for other query)

So please do the needful

Dear manojdhamat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Sir payment provider (phonepe UPI) can not reversed this as that payment is successful from their end

They are providing UTR number for that transaction

Can You please ask Connect Stake.com team here?

So they can reply as I am not able to connect to them

How can I submit my complaint to them?

Please do this favour for me

??

I fully understand your frustration, manojdhamat. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Sir i have send around 20 mails(reply/requests) to them but they are sending same reply

our account team is looking into this

sir if i give UTR no no to them they should solve this till now

plesse do the needful

Dear manojdhamat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.