Stake Casino - プレイヤーは資金を引き出すことができません。

The bookmaker asked me to contact him by mail. accounts@stake.com on the website itself, the upload documents button that I am ready to provide for some reason does not work, I wrote to them a week ago, the bookmaker did not respond in a week. As a result, I cannot simply pass verification due to the bookmaker's negligent attitude towards the players. In addition, I would like to note that when withdrawing funds, the bookmaker writes that only the withdrawal mode is available, but I cannot withdraw money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried accessing your casino profile using a different browser or device to see if the problem persists?
• Have you tried clearing your cookies and cache, deleting your browser history, and then logging into your account again?
• Have you tried contacting the casino via live chat again and informing them that you are still waiting for their email response?
• Have you submitted your identity documents to the casino via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika