Stake Casino - 複数アカウントの疑いがあるため、プレイヤーのアカウントは閉鎖されました。

My account when I login says im in withdraw only mode, but i email them and it says my account is locked for "multi account" i never had more than 1 account with stake ever, they wont help me

Dear gblues,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Do you have any funds in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No, no one else in my house gambles

I did their KYC level 2 just fine before I won, now they're asking for ridiculous stuff and holding my money and not letting me withdraw.

No bonus

Yes, $20,000 USD total that's locked

Dear gblues, did you use a VPN?

Could you please share your communication with the casino regarding the multiple accounts? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear gblues,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.