Star Casino IT - プレイヤーの撤退が遅れています。

my name is elena g***, the casino refuses to pay me and requests proof of the iban that I provided and they approved it and now they want proof of another iban that is not mine, I have been in chat 3 times an hour to explain the issue but then they always pretend nothing happened

mi chiamo elena g***, il casino rifiuta di pagarmi e richiede la prova del iban che io ho fornito e loro la hanno approvata e ora vogliono la prova di un altro iban non mio, sono stata 3 volte un ora in chat a spiegare la questione ma poi fanno sempre finta di nulla

Dear lottusbinch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move on, could you please clarify why your name doesn't match the name you stated in your previous complaint?

Thank you very much in advance for your reply.

Best regards,

Kristina

because i played with a friend and we used the same email and i didn't want to create a new casino guru account

perche ho giocato con un amico e abbiamo usato la stessa email e non volevo crearmi un account nuovo di casino guru

Thank you for your reply, lottusbinch. Please understand that we cannot proceed with this complaint if you use a third-party casino.guru account. If you still need our assistance, create your own account and submit the complaint again.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding,