Superb Casino - プレイヤーの出金リクエストが遅れています。

Hello,

I've already requested a payout three or four times. So far, it's always failed.

Hallo,

ich habe schon zum dritten oder vierten Mal eine Auszahlung benatragt. Bis jetzt ist es immer daneben gegangen.

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Dear jimenezestaras,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please share your communication with the casino, from your attempts to resolve the issue, and a screenshot of your current pending payout request? Send the information to my email at tomas@casino.guru

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear jimenezestaras,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru