Superb Casino - プレイヤーの撤退が遅れています。

Account verified, then winnings of 750 euros were paid out! I've been waiting for my money for 7 weeks! No help from the chat! Chat ends without help or response! Support doesn't respond! I've met all the requirements! They don't pay out and don't give a reason! They just lie and that's all!

You're mocked with false answers, and there are no answers as to what's going on! Pure fraud!!

Konto verifiziert danach Gewinn von 750 Euro auf Auszahlung gegeben! Warte schon 7 Wochen auf mein Geld! Keine Hilfe durch den Chat ! Chat wird beendet ohne Hilfe und Antwort! Support antwortet nicht! Habe alle Anforderungen erfüllt! Zahlen nicht aus und geben keinen Grund an ! Nur lügen sonst nichts !

Man wird verhöhnt mit falschen Antworten und es gibt keine Antworten was los ist ! Reiner Betrug!!

Dear Klaus777777,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I never received any winnings because I won more than €900 with my first deposit with the bonus! I used €750 to withdraw my winnings! I've completed all verification and fulfilled the bonus terms! Chat conversations are cut off, and emails aren't answered! Regards, Klaus T***

Ich hab nie Gewinne erhalten weil ich mit der ersten Einzahlung mit Bonus mehr als 900 Euro gewann! 750 habe ich zur Auszahlung auf pay out gegeben! Ich habe alles erledigt Verifizierung Erfüllung der Bonusbestimmungen ! Im Chat wird Gespräch abgebrochen und Mails nicht beantwortet! Mfg Klaus T***

Dear Klaus777777,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Superb Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.