Superb Casino - プレイヤーの賞金が遅れています。

I've been waiting for my winnings since February 28th, 2025. All I've got are excuses in the chat. The payout was canceled after 30 working days, supposedly due to a system error, so I have to start all over again. The answer you get is 7-21 working days. The funny thing is, if they tried to pay out, then the verification must have already been completed. Be careful of this casino.

But now they are insisting on a new payment request and are saying that the 7-21 working days of the review are not yet over and that I should be patient.

warte seit 28.02.2025 auf meinen gewinn nur ausreden im chat auszahlung nach 30 werktagen angeblich wegen systemfehler gecancelt also alles wieder von vorne 7-21 werktage die antwort die man bekommt der witz dabei wenn sie es doch versucht haben auszu zahlen dann muss die prüfung doch schon abgeschlossen gewesen sein vorsicht vor diesem casino.

aber jetzt besteht man auf die neue auszahlungsanfrage und sagt es sind die 7-21 werktage der prüfung noch nicht vorbei und ich soll geduld haben .

Dear Chaser361,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you’re experiencing with your withdrawal.

Withdrawals can sometimes take several days—or even up to two weeks—before appearing in your account, so we generally recommend waiting at least 14 days after the request before raising a complaint. That said, we have received numerous reports of delayed payouts from Superb Casino, and despite our best efforts, they have unfortunately adopted a no-response approach to these inquiries.

I understand how stressful it must be to wait for your winnings without any update, and I sincerely hope your funds arrive soon.

• Could you please advise if your account was previously verified and if this was your first withdrawal attempt in this casino?

Although the casino’s lack of cooperation makes resolution unlikely, your cooperation will help us keep your case documented and visible.

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Chaser361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru