Swiper Casino - 検証プロセスが長引いたため、プレイヤーの引き出しが遅れています。

The verification process is taking too long and they keep asking for more documents. Even after successfully verifying the account, the funds are still not released, with the excuse that the documents are still under review. I can understand a few days' delay, but it has now been 2 weeks.

Vahvistusprosessissa kestää liian kauan ja pyydetään aina lisää dokumentteja. Lopulta kun saat vahvistettua tilin rahoja ei siltikään makseta vaan sanotaan että dokumentteja tarkastellaan vielä. Ymmärrän muutaman päivän keston, mutta nyt on mennyt 2viikkoa jo.

Dear mirkous,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Which documents did the casino accept and which are still under review?
• Have you accumulated your winnings with the help of a bonus?
• Have you deposited in the casino?
• Could you please share your communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear mirkous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.