Talismania Casino - プレイヤーのアカウントは閉鎖されました。

My account has been closed, I need to withdraw the money left on my account. They have told me this (shown in the picture), so I cannot withdraw any funds. My account has been closed for no apparent reason: I deposited funds, made a bet, and it was closed overnight. I haven't been provided a reason either. Creo que han bloqueado mi correo también.

Dear javi232323,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Talismania Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did you create your account at the casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

When did you create your casino account?

A few days ago. Then, I waited a few days to deposit, and the next day they closed my account.

Could you tell me which games you focused on: slots, live casino, sports betting, etc.?

A little bit of everything, there wasn't time for more either.

Did you pass verification before losing account access?

They didn't ask me for anything

Did you accumulate your winnings with or without an active bonus?

I didn't use any kind of bonus

¿Cuando creaste tu cuenta en el casino?

Hace unos días. Luego, esperé unos días para depositar y al siguiente día me cerraron la cuenta

¿Podrías indicarme en qué juegos te concentraste: tragamonedas, casino en vivo, apuestas deportivas, etc.?

De todo un poco, tampoco dio tiempo a más

¿Pasaste la verificación antes de perder el acceso a la cuenta?

No me pidieron nada

¿Acumulaste tus ganancias con o sin bono activo?

No usé ningún tipo de bono

Thank you very much for your reply, javi232323. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hi, I'm currently in contact with the casino to withdraw my money. They've approved my KYC documents, and I just sent them my IBAN for withdrawal.

Hola, a día de hoy me hallo en contacto con el casino para retirar el dinero. Han aprobado mis documentos kyc y les acabo de enviar mi iban para el retiro

Thank you for sharing the updates, javi232323. Can you please specify if your account was reopened or if it remains closed?

Let us know once you receive your withdrawal from the casino.

I got paid

Me pagaron

Dear javi232323,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru