Talismania Casino - プレイヤーのアカウント確認が遅れています。

Hello i playing with talismania and they asked for kyc

Id card, face and face next to id and their website

I sent it all, they accepted my id, but its been 8 days and they still didnt accepted or did nothing with my face next to id and website (in their website its says it can take maximumof 24 hours), they dont give me any reason and explanation why they dont verify my account, i need help with this, thank you very much!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

I sent my id card and my face next to my id card and their website

They accepted the id card in 5 min

But the other is been 9 days and nothing

I do not understand why

The kyc team is not replying to my emails and live chat is useless

Thank you for your response. Could you please forward the documents you provided to the casino for verification, along with any relevant communication between you and the casino? You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

They said it should be completed by this monday but its still not completed, I uploaded my id card and my face scan

And this picture

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Vivienpodruzsik,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Talismania Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Dear Vivienpodruzsik,

We are pleased to confirm that your account has been successfully verified.

Furthermore, we would like to inform you that we are looking into your withdrawal requests.

Thank you for your cooperation and patience.

Kind Regards,

Talismania Casino Team

Thank you for the update, Talismania Casino.

Dear Vivienpodruzsik,

Your account has now been successfully verified, and are currently reviewing your withdrawal requests.

Please let us know once the withdrawals have been successfully processed on your end.

Thank you for your cooperation.

Dear all,

We are happy to confirm that the player's withdrawal requests have been successfully completed.

We trully appreciate your cooperation.

Kind Regards,

Talismania Casino Team

Dear Vivienpodruzsik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I confirm this, thank you very much!

Dear Vivienpodruzsik,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Lala

Casino.Guru