Talismania Casino - プレイヤーの撤退が遅れています。

I have requested a withdrawal 2 weeks ago and still have not received payment. I have sent numerous amounts of emails to support and every time the response is the team are reviewing and your withdrawal is safe done worry and will be in your account shortly. This is not the case and payment has not been received. The longer average time stated for withdrawal is 4 days but it’s now been 2 weeks

Dear nugentlance,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there thank you for responding

I have not had a successful withdrawal yet from this casino

kyc states it is not needed and nor has it been requested

there was no bonus active when I was playing

strange I have played with numerous casinos and it’s the first time it’s taken so long. The most I have ever waited was 5 days that’s why I am wondering if this casino is legit as it’s never happened before.

Hi

it’s now been 18 days since my withdrawal request and still nothing. The response from Casino is don’t worry your withdrawal is safe. Crazy it should be your withdrawal is approved as I do t know why it’s not been done already. Maybe they are awaiting me to cancel the withdrawal which is not going to happen.

Thank you for your reply, nugentlance. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, pease forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Day 20 response same as all the others each day I email

Hi cristina

please see attached pic it’s been like this for 20 days

Thank you very much, nugentlance, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear nugentlance,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Talismania Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hi thank you for your support

just to let you know I am still waiting for the withdrawal

Dear nugentlance,

thank you for letting me know. I have contacted casino through various channels, so let´s give them some time to respond.

No problem thank you

just an update today it’s been 1 month and withdrawal still not processed

Hi

you can close the complaint as I received my withdrawal

thank you

Dear nugentlance,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru