Thunderpick Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

This crypto casino stole my money and suspended account when I deposited 5 SOL 

this is total scam and I am not willing to make any KYC with these scammers . 

Account name Andybondar91 

They asking to go with KYC which I am not willing to share with them . Please avoid this scam and also I will complain to their regulator . I don’t agree on their terms and conditions and want then to return my money .

UPD , when I said I am not willing to do KYC and asked to return funds they refused . Total scam and thiefs 

This is a scam organization and I am not willing to make KYC and share my personal data with this scam casino . People be aware , they will hold you deposit and steal your money . I have a proof that the stole my money . Don’t trust their reply . I will make a lot of people will know about

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AB91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Have you sent any documents at all?
• Are you willing sharing your documents with the casino?

Please be aware that Know Your Customer (KYC) verification is a mandatory requirement for all withdrawals. Failure to complete KYC verification will result in the casino withholding your withdrawal request, and your deposited funds may be retained. We are unable to provide assistance in cases where KYC verification has not been completed. Your cooperation is greatly appreciated.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Dear AB91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have doubts in their honesty . And simply what my deposit back . I am not willing to share my personal data with them.

Dear AB91,

thank you for your message.

As previously mentioned, the Know Your Customer (KYC) process is a necessary requirement for casinos to facilitate payments and ensure winnings are disbursed to the correct individual. This process is also critical for compliance with anti-money laundering regulations and applicable laws.

I understand your hesitation in providing sensitive information. However, without your cooperation in completing the KYC process, I am unable to proceed with your request. I regret to inform you that I will be closing this complaint at this time. Should you reconsider providing the required information, please do not hesitate to contact us. We are here to assist you.

All the best,

Katarina