TikiTaka Casino - プレイヤーの出金リクエストが遅れています。

Good evening

I am writing because there are 55 minutes left until the deadline given by the casino.

I requested a withdrawal of €500 on 30/09/2025 at 01:29, as I will prove with a printout.

Today I spoke to 3 assistants in the chat and they all gave me a different answer

1 - the request was in the final stage of processing

2 - the order was on the waiting list in the finance department

3 - advising that the deadline is between 1 and 3 days

Speaking to my account manager, she talks and says nothing! She says that only VIP clients can speed up the withdrawal request. What's the point of having an account manager if she doesn't assist the client? Will the problem take as long as everyone else? I need your help 😔😔😔

Boa noite

Estou a escrever pois faltam 55 minutos para o prazo dado pelo casino terminar.

Solicitei um pedido de levantamento de 500€ no dia 30/09/2025 às 01h29 como irei comprovar com print.

Hoje falei com 3 assistentes no chat e todos eles me deram uma resposta diferente

1 - o pedido estava na fase final do seguimento

2 - o pedido estava na lista de espera no departamento financeiro

3 - avisando que o prazo é entre 1 a 3 dias

Falando com a minha gestora de conta, fala fala e não diz nada! Diz que só os clientes vips conseguem acelerar o pedido de levantamento. De que adianta ter uma gestora de conta se ela não dá assistência ao cliente? Será que o problema vai demorar tanto tempo quanto os outros todos também? Preciso da vossa ajuda 😔😔😔

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sandramatos880,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia