TikiTaka Casino - プレイヤーの撤退が遅れています。

I withdrew 600.00 on September 2nd. I have been told there's been a delay in processing due to a high nunber of pay outs, but now its been 3 weeks. They keep repeating the same paragraph everytime I email them. They are not doing anything to solve it and wouldnt even be contacting me if it wasnt for my attempts to figure out what is going on. On trust pilot I left an honest review and then suddenly new reviews started being posted right after my review? Which were boasting about how quickly the pay outs are. How convient.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear buunkcoral235,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear buunkcoral235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of buunkcoral235. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following email:

Hi there, I never recieved an email from you until now about my complaint with tiki taka. To answer your questions from your email, you asked me if 

Ive made any withdrawals before? Yes I have. I made two in August. 

Could you please confirm that you have passed the KYC verification? Yes I've passed the KYC verification

Have you accumulated your winnings with or without an active bonus? Half my winnings were accumulated with an active bonus, then I played through the bonus requirements and it went to my balance.

Let me know what other information you need. Its been 30 days since making the request and I have still recieved nothing and no reason as to why.

Could you please send me a link or a screenshot of the bonus you activated and played with?

Please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru.

Dear buunkcoral235,

We are pleased to inform you that your withdrawal of 600 CAD has been successfully processed, and the funds were dispatched from our end on October 2, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

TikiTaka team.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.