TikiTaka Casino - プレイヤーの撤退が遅れています。

Hello. As of now (Jul-21-25) it's been 13 days since I requested my withdrawal and still under "review". The live chat support is poor and keep just pasting the same templates every time, things like "high volume of requests" "the money is safe and will be soon in your account" a lot of copy-paste apologies, the usual. When I asked if my account needed to be verified they say that everything was in order and that the account didn't needed further verification. I hope you can help me, thanks!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did the casino inform you how long the review would take?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello.

-No, haven't successfully withdraw before, this is my first time on this casino.

-Yes, it is still pending, labeled "under review" since 09-Juli-2025

-Although I got a bonus when I deposited, I've cancelled it right away because it wasn't worth in my opinion (20 non-stackable spins dialy for 13 days), so all the winnings was made without a bonus.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

There hasn't been "relevant" communication with the casino, everytime i contacted them it has been just helpless responses with templates, some of them delivered ignored my messages and went straight to the "your funds are on the way, don't worry". It's been 19 days now since I requested my withdraw.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear TikiTaka Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Allgr,

We would kindly like to apologize for the delay and any inconvenience this may cause.

Please be assured that we are working with high priority on your case.

We will inform you with further updates as soon as possible.

Thank you for your patience and understanding.

Best regards,

TikiTaka team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Allgr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Pavel