TikiTaka Casino - 決済が遅延しているとのクレームがあります。

Good morning,

I made a deposit of €50.03 at Tikitaka Casino via cryptocurrency on 07/09/2025.

In the meantime I wagered my deposit the number of times necessary to fulfill the 1X rollover.

I requested a withdrawal of €55 on 10/07/2025 in cryptocurrency and so far nothing.

Almost every day I contact the chat and the answers are the same.

Bom dia,

Fiz depósito de 50.03€ no Tikitaka Casino por criptomoeda, no dia 09/07/2025.

Entretanto apostei o meu depósito o numero de vezes necessarias para cumprir o rollover de 1X.

Pedi levantamento de 55€ no dia 10/07/2025 por criptomoeda e até ao momento nada.

Quase todos os dias entro em contacto com o chat e as respostas são as mesmas.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning

For now everything is the same, I have contacted the chat daily, and the answers are repetitive.

Olá bom dia

Para ja tudo igual, tenho contactado o chat diariamente, e as respostas são repetitivas.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, good afternoon,

It's my first time making a withdrawal.

They didn't ask for KYC as the amounts were low.

I earned my profits without a bonus, and I completed the required rollover deposit in order to withdraw.

Olá boa tarde,

É a primeira vez que faço levantamento.

Não pediram KYC visto ser baixos valores.

Ganhei os meus lucros sem bonus, e completei o rollover necessario de deposito, para efectuar levantamento.

Dear player, have you received the money?

Not yet. Everything is still the same.

Every day I contact the chat and the answers are the same repetitive ones.

Ainda não. Continua tudo na mesma.

Todos os dias entro em contacto com o chat e as respostas sao as mesmas repetitivas.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear decktorx69,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear All,

We would like to inform you that we are working on your withdrawal request with the highest priority. Our team is doing everything possible to complete the process as soon as possible.

Thank you for your patience and understanding.

Kind regards,

TikiTaka Team

Dear all,

We appreciate your patience in this matter.

We would like to inform you that the withdrawal request was completed successfully from our side.

King regards,

TikiTaka Team

Dear decktorx69,

please keep us updated when you receive your funds.

Funds received

Fundos recebidos

Dear decktorx69,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru