TrustDice Casino - アカウント停止後、プレイヤーの資金は没収されます。

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Dear Pibinho,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. Please allow me to ask you a few questions so that I can fully understand the situation.

• Could you please confirm which verification documents you submitted and when you submitted them?
• Could you also please confirm the date when your account was blocked?
• Before creating a new account, did you inform customer support that, due to a technical issue, you still had an old account that you were unable to access, and that this was the reason why you created another account?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra