TrustDice Casinoのレビュー

Dear Player

Thank you for giving us some feedback.

We got deposit tutorials on our website should you require assistance. The wagering requirement of 40 is standard amongst all crypto casinos in order to protect players and casinos from illegal activity.

If you have any further queries or need additional support, our customer support team will be happy to assist you.

We value your trust and loyalty and our customer support team is here to help with any further questions you may have.

Best regards,
TrustDice Team

Dear Player,

We understand your concerns about your transaction history and the missing 24 LTC from your account.

After discussions with our risk management team, we have found this to be in line with our deposit bonus promo.

Based on the rules of the Deposit Bonus promo which was accepted by you when activating it: the max. win amount is x10 from the bonus amount or $5000 or whichever meets first in this case.

In your case, you met our x10 requirement first.

If you have any further queries or need additional support, our customer support team will be happy to assist you.

We value your trust and loyalty and our customer support team is here to help with any further questions you may have.

Best regards,
TrustDice Team

Dear Player

We regret to hear about your concerns regarding the reviews and ratings. We would like to clarify that the reviews and average ratings are counted and managed by CasinoGuru, an independent platform, ensuring 100% transparency in the ratings.

At TrustDice, we are committed to maintaining the highest standards of integrity and fairness. Unfortunately, there are instances where some players attempt to defraud the casino. We have robust systems in place to identify and deal with such cases openly and fairly with all parties involved.

We understand that negative reviews can be concerning, but please be assured that we do our best to address all issues raised by our players and to provide a fair and transparent gaming experience.

If you have any specific concerns or issues that you would like to discuss, our 24/7 customer support team is here to help.

We sincerely apologize for any inconvenience you may have experienced and appreciate your understanding.

Best regards,
TrustDice Team

Dear player

I’m sorry to hear that you are not satisfied with our withdrawal policy, but I have to explain why we have such limits and rules in place.

Firstly, our withdrawal policy is clearly stated on our website and you have agreed to it when you registered your account. Therefore, you are bound by these terms and conditions.

Secondly, our withdrawal limits are designed to protect both our platform and our players from fraud, money laundering, and other illegal activities. We have to follow the regulations of our gaming license and ensure that all transactions are legitimate and verified. We also have to maintain a balance between our cash flow and our operational costs, as well as provide fair and equal opportunities for all our players to withdraw their winnings.

Thirdly, our withdrawal policy is quite reasonable. We process withdrawals within 1 hour in most cases, and up to 48 hours in some exceptional situations. We allow you to withdraw up to $5,000 per day, $15,000 per week, and $50,000 per month, which are generous amounts compared to some other crypto casinos. We also offer various bonuses and promotions that can boost your winnings and reduce your wagering requirements.

Therefore, we kindly ask you to respect our withdrawal policy and understand that it is for the benefit of everyone involved. If you have any questions or concerns, please feel free to contact us at any time.

Regards

TrustDice Team

Hello there,

We apologize for any inconvenience this may have caused you.

At TrustDice, we take pride in providing you with the best crypto casino experience and the fastest withdrawals. Our system automatically pays out 99.6% of the withdrawals instantly.
However, in some rare cases, we need to perform security checks. These checks are necessary to protect our platform and our users from fraud and abuse.

The security checks can take up to 24 hours to complete, depending on the amount and the method of withdrawal.

If you have any questions or concerns, please do not hesitate to contact our customer support team who is available 24/7. We are always happy to assist you and resolve any issues you may have.

Thank you for choosing TrustDice as your crypto casino partner. We appreciate your trust and loyalty.

Regards,
TrustDice Team

Hello

Thank you for your feedback. We are sorry to hear that you had a bad experience with our crypto casino. We would like to address some of the issues you raised in your review.

According to our terms and conditions, we reserve the right to request KYC verification from any player at any time, including when they request a withdrawal. This is to ensure the security of your account and prevent any fraudulent activities. KYC verification is a standard procedure in the online gambling industry and it does not depend on the payment method you use.

Our withdrawal process is nearly instant for most players. At times we request KYC to verify and keep the security measures in place for the casino and protect our players.

Please make sure that you have sent your KYC documents to our customer support team who is available 24/7 at your request.

They should meet the standard KYC requirements. Once we receive and verify your documents, we can move forward.

We value all our customers and we strive to provide them with the best gaming experience possible. We hope that you will give us another chance to prove it to you. If you have any questions or concerns, please feel free to contact us anytime.

All the best,
TrustDice Team

Hello,

Thank you for your feedback. We are sorry to hear that you had a bad experience with our crypto casino. We would like to address some of the issues you raised in your review.

First of all, we can assure you that there were no server maintenance and that our servers were operating at 100% during the time you played. We have a dedicated team of engineers who monitor our system performance and ensure that everything runs smoothly and securely. We also have 24/7 live chat support that can assist you with any technical issues or questions you may have.

Secondly, we want to emphasize that our crash and dice games are provably fair, which means that users can check the fairness of each bet using a cryptographic hash function. This function generates a unique and random outcome for each bet, which cannot be manipulated or tampered with by anyone. You can find more information about how our provably fair system works here: https://trustdice.win/blog/bitcoin-casinos-the-provably-fair-algorithm.

Thirdly, we offer monthly promotions and bonuses for our loyal players, such as cashback, free spins, deposit bonuses, and more. You can check our promotions page for the latest offers and terms and conditions. We also give free no-deposit crypto from our faucet without any claimable requirements. You can claim free crypto every six hours from our faucet, which is not an insult but a generous gesture to help you play more and win more.

We value all our customers and we strive to provide them with the best gaming experience possible. We hope that you will give us another chance to prove it to you. If you have any questions or concerns, please feel free to contact us anytime.

All the best,
TrustDice Team

Hi there,

We are sorry to hear that your experience with us is less than perfect.

Please be advised that winning or not is determined by game mechanisms themselves and we have no influence over your wins or losses. In addition, Crash and Dice games are provably fair and you can find more information here: https://trustdice.win/blog/bitcoin-casinos-the-provably-fair-algorithm

Kindly note that 5x wager requirement has been explicitly stated in our T&C which you have clicked to agree when you sign up. More details can be found here https://trustdice.win/terms

Thank you.
TrustDice Team

Hi there,

We are sorry to hear that your experience with us is less than perfect.

Please be advised that game availability in different currencies is determined by game providers themselves and there is unfortunately not much we can do about it.

Kindly note that 5x wager requirement has been explicitly stated in our T&C which you agree to abide when you sign up. More details can be found here https://trustdice.win/terms

Thank you.
TrustDice Team

I am afraid we didn't find any player matching your circumstances at all. Specifically, we couldn’t find any recent failed KYC case from Ukraine.

Among this recent group of abusers there are Ukrainian IPs, but none of them have submitted KYC documents.

Recently we have encountered a group of organized abusers who systematically abuse our deposit bonus. In addition to all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (not publicly disclosable due to anti-abuse risks). And upon examining the KYC documents, we found consistent indications of document being tempered in our forensic analysis, and they all contain the same traces of photo editing.

We have caught in total 13 abusers with 9 of them from Latvia and 4 of them from Ukraine.

As some of them have opened tickets here on CasinoGuru, we are assisting CasinoGuru team to investigate this group of organized abusers and have provided all the evidences to CasinoGuru team at the time of writing.

TrustDice Team

Recently we have encountered a group of organized abusers who systematically abuse our deposit bonus.

In addition to all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs and several other metrics (which are publicly disclosable due to anti-abuse risks). And upon examining the KYC documents, we found consistent indications of document tampering in our forensic analysis, and they all contain the same traces of photo editing.

We have caught in total 13 abusers with 9 of them from Latvia and 4 of them from Ukraine.

As some of them have opened tickets here on CasinoGuru, we are assisting CasinoGuru team to investigate this group of organized abusers and have provided them all the evidences at the time of writing.

TrustDice Team

Recently we have encountered a group of organized abusers who systematically abuse our deposit bonus.

In addition to all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs and several other metrics (which are publicly disclosable due to anti-abuse risks). And upon examining the KYC documents, we found consistent indications of document tampering in our forensic analysis, and they all contain the same traces of photo editing.

We have caight in total 13 abusers with 9 of them from Latvia and 4 of them from Ukraine. (There was 1 using Estonian IP but failed to prove his has an address in Estonia and instead provided a Latvia passport. )

As some of them have opened tickets here on CasinoGuru, we are assisting CasinoGuru team to investigate this group of organized abusers and have provided them all the evidences at the time of writing.

TrustDice Team