TrustDice Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I signed up for the first deposit bonus as advertised, carefully read the terms and conditions, and deposited money to receive the bonus and start playing.

After clearing the strict wagering conditions, I applied for a withdrawal, but then received an email asking me to wager five times the deposited amount again. I complied with the request.

When I applied for the withdrawal again, I received an email stating that due to duplicate IP addresses, my balance would be confiscated and my account would be blocked.

I registered and played alone, so I find it hard to believe there’s a duplicate IP address issue. I cannot accept such a unilateral decision.

Could you look into this matter for me?

初回入金ボーナスを宣伝していたので、利用規約をよく読み入金してボーナスを受け取りプレイしました。

厳しい賭け条件をクリア後、出金申請をするとさらに入金の5倍賭けて下さいとメールが来たので従いました。

再度出金申請をすると、IPアドレス重複のため残高を没収しアカウントをブロックするとメールが届きました。

一人で登録、プレイをしているのでIPアドレス重複は考えられませんしあまりにも一方的な裁定に納得がいきません。

調査していただけないでしょうか？

Hello hase2002,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrustDice Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• May it be possible that you had an account in TrustDice in the past?
• Does anybody from your household owns an account in the casino?

Looking forward to your answer.

Regards,

Nick

Trust Dice Casino did not ask me for any KYC, I just updated my profile.

This is my first time registering with Trust Dice.

No, my family doesn't play casinos.

トラストダイスカジノからはKYCの依頼はなく、プロフィールを更新しただけです。

トラストダイスに登録したのは今回が初めてです。

いいえ、家族はカジノをプレイしていません。

Dear Hase2002,

I hope this email finds you well.

Could you kindly forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru? Additionally, did the casino provide any evidence to support their claim of you having a duplicate IP address?

I look forward to your response.

Best regards,

Nick