TrustDice Casino - プレイヤーの賞金は没収されました。

Placed only sports bets, no bonuses or ‘free coins’ taken, email address is verified. Withdrew £3703.59 in bitcoin which was confiscated without notice. I realised by checking myself after the delay. Have asked live chat for an explanation twice, and they’ve said an email will arrive that has yet to.

Still have a further £2345.90 in my balance that I also need back. Almost all of the £6049.49 is my deposits, minus £95 of profit.

Dear Cicadasinthetrees78,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

I have sent you an email.

Thank you very much, Cicadasinthetrees78, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.