TrustDice Casino - プレーヤーのゲームへのアクセスは制限されています。

I made a deposit. Then it appears that I can not play games on the site because of the region restrictions. I went to support, they told me to try different VPNs, clean cache/cookies, change devices. I tried every step. It did not help me. Then I asked to withdraw my funds, since I am dissapointed and can not play. Support said I should deposit 20$ more and to wager my deposit x10, which is not possible for me in this situation. I want my money back.

Dear venerubunescu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you deposited $15 (dispute value) and didn't place a single bet?
• Did you activate any bonuses on top of your deposit?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear venerubunescu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.