TrustDice Casino - プレイヤーはカジノのジャックポットシステムの公平性に疑問を呈している。

I recently experienced major problems with the Dice Jackpot on TrustDice that raise questions about fairness and transparency.

1. Consecutive Wins, Same Payout

I hit the USDT jackpot twice in a row (Aug 24 and Aug 25, 2025) with 2 USDT bets.

Both times, the payout was exactly 2.712 USDT, which is impossible if the pool is truly growing with every bet.

2. Displayed Pool vs Actual Pool

On my screen, the USDT jackpot pool showed about 59,333 USDT.

Support told me the payout was calculated from only 339.05 USDT.

That’s a 175× difference. Which one is real?

3. Contribution Mismatch

From Aug 20–24, I wagered over 70,000 USDT myself.

At a 7% contribution rate, at least 4,900 USDT should have been added to the USDT pool.

Yet the pool was said to be only 339 USDT, which makes no mathematical sense.

4. BTC Pool Inconsistency

A support agent claimed my screenshot was showing the BTC pool.

But when I switched to BTC, the pool displayed was 3.6 BTC, which did not match.

This shows displayed values are inconsistent across currencies.

5. Contradictory Payout Formulas

Different support agents gave me three different payout formulas:

(Bet ÷ 250) × Pool

(Bet ÷ Max Bet) × Pool

(Bet ÷ Max Bet) × 0.8 × 100

None matched the actual payout of 2.712 USDT.

The sudden appearance of "×100" in the last formula seems arbitrary and unjustified.

TrustDice promotes "Provably Fair" games, but in my case:

The displayed jackpot pool does not match the actual payout basis

Support gave contradictory explanations

Large wagers did not reflect in the pool size

Two consecutive jackpots paid out the same tiny amount

This strongly suggests either a system error or misleading UI.

Until TrustDice provides official logs (pool history, reset records, Provably Fair data), I cannot consider the jackpot system trustworthy.

⚠️ Warning to players: Do not assume the displayed jackpot pool is what you will actually receive.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the Dice Jackpot on TrustDice.

In order to assist you better and to clarify the situation, I would appreciate if you could provide more information regarding the following:

• Can you confirm the specific time and date of each of the jackpot wins?
• Can you see the records of your wins in your gaming history?
• Was there any communication with TrustDice support during or after these incidents?
• Do you have screenshots of the displayed jackpot pools and your wagers at the time?
• Can you clarify what actions, if any, you took after the support provided contradictory information?

Please feel free to forward any relevant communication to [email protected].

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear EASDAESD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru