TrustDice Casino - 重複違反のため、プレイヤーのアカウントは閉鎖されました。

Dear sarkozi05,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrustDice Casino.

Please note that registering more than one account is considered a breach of the rules in most online casinos. The consequences for this breach range from account closure to balance confiscation in most online casinos. If you deliberately opened another account, we might not be able to help you in this situation. Please note that, according to our review, the casino has a valid GCB license.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide more details regarding the reasons for your self-exclusion given to the casino?
• Have you contacted casino support and asked how long the self-exclusion lasts in the case of your original account?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear sarkozi05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru