A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
男性プレイヤーの賞金は、不明なボーナス規約違反により無効となりました。カジノ側はこの苦情に回答せず、苦情は「未解決」としてクローズされました。カジノ側への複数回の連絡を試みたものの、回答は得られませんでした。プレイヤーのアカウントはボーナス不正使用の疑いで閉鎖されましたが、プレイヤーは不正行為はなかったと主張しました。カジノ側が苦情スレッドに回答せず、十分な証拠も提供しなかったため、苦情は未解決とされました。この問題は当社チームによって無事解決され、苦情はシステム上で「解決済み」としてマークされました。