Vegas Hero Casino - プレイヤーの撤退が遅れています。

Many reviews here already have the same problems. Started withdrawal on 28th October. Declined due to "technical" error. Subsequent declined withdrawals followed with varied excuse. The latest being my bank have declined the payment on their end. Not the case. Too many support emails to mention and I have now requested all ARN numbers to try and prove that transactions were at least attempted. No answer from Vegas Hero for this and I've made this request multiple times now. I'm 3 weeks in with the back and forward and not ready to give up yet. I should note, my bank have not declined any payments back to my account. Based on others experience here I assume I'm yet another victim to their stalking tactics. Also should note account is verified too.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you tried using a different payment method to process your withdrawal request?
• Has customer support suggested any steps you could take to have your withdrawal successfully processed?
• When was the last time the casino communicated with you regarding the issue with your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi.

1. No successful withdrawals from the site

2. Tried using a different withdrawal method and the system they use tells me that the method is not registered and to contact support. Done this and no help offered.

3. Customer support cut and paste very similar if not the same message about technical errors or finance department busy

4. Email received on 11th which told me the last attempt was cancelled and that previous cancellations have been done by me, yes this is indeed correct as I tried to explore using other methods to to avail.

To note. I have had no problems recieving withdrawals to this same bank account from other sites.

Thanks.

Update.

Not sure how you done it but Casino Guru clearly prompted Vegas Hero to pay out. And wouldn't you know it, money paid in full to the account that apparently kept rejecting my payment. This process with Vegas hero has been back and forward for almost four weeks and they eventually stopped responding to my emails. Most would have given up and admitted defeat but I hope this review helps those in the same position. Please use Casino Guru. It took less than 5 days with me submitting my complaint to being paid in full. Thank you

Dear dollydaise25,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru