Vegasino Casino - プレイヤーが賞金を受け取れずにいます。

I made the

request to withdraw €500 last Thursday 22.05

As of today, 27.05 the request is still cancellable and the support responses are standard

Ho effettuato la

richiesta di prelievo di 500€ lo scorso giovedì 22.05

ad oggi, 27.05 la richiesta risulta ancora annullabile e le risposte dell’assistenza sono standard

Dear SpartacoSMCV,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I was wrong, the request was made on the 21st, not the 22nd. 4 business days have passed and they are responding with standard answers from support

Mi sono sbagliato, la richiesta è stata effettuata il 21, non il 22. Sono pssati 4 giorni lavorativi e loro rispondono con risposte standard dall’assistenza

Update: 8 days have passed and the withdrawal is still cancellable. Can you provide me with assistance? I have another pending withdrawal of €400

Update: sono passati 8 giorni ed il prelievo è ancora annullabile. Mi fornite asssitenza?ho un ulteriore prelievo in sospeso da 400€

As of today the withdrawal is still pending and voidable, a second withdrawal made recently was processed. I wonder if this is not the case

to cancel the withdrawal and resubmit it

Ad oggi il prelievo è ancora in sospeso e annullabile, un secondo prelievo effettuato di recente mi è stato processato. Mi chiedo se non sia il caso

di annullare il prelievo e sottometterlo nuovamente

Dear SpartacoSMCV,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Withdrawal completed this morning after 15 days. Withdrawal requested on the 21st. Unfortunately I have to give a really negative review.

Prelievo completato stamattina dopo 15 giorni. Prelievo richiesto il 21. Purtroppo devo recensire davvero negativamente.

Dear SpartacoSMCV,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru