Vegasino Casino - 賞金の出金が遅延しています。

Good day,

I had a fairly large win at Vegasino and withdrew €800 several times (the maximum daily withdrawal limit). I also made withdrawals after April 3rd, and these were processed. However, the €800 from April 3rd hasn't arrived yet – Vegasino advertises a processing time of 3 business days, which has clearly passed. When I contact support, I only receive generic responses like "Don't worry," "Processed with highest priority," "High volume of requests," and "Payout will be processed shortly."

I'm starting to think that these are just delaying tactics because they don't want to pay out.

I am asking for help here.

Best regards

Guten Tag,

Ich hatte bei vegasino einen Recht hohen Gewinn und hab mehrmals 800 € auszahlen lassen (maximales tägliches Auszahlungslimit). Auch nach dem 03.04. habe ich Auszahlungen getätigt und diese wurden auch ausbezahlt. Die 800€ vom 03.04. bis dato nicht – Vegasino wirbt mit 3 Werktagen zur Bearbeitung, die deutlich rum sind. Auf Anfragen beim Support erhalte ich nur Textbausteine a la "Machen Sie sich keine Sorgen" "Wird mit höchster Prio bearbeitet" "Hohes Anfragevolumen" "Auszahlung erfolgt in Kürze".

So langsam glaube ich, dass das bloß Hinhaltetaktiken sind, weil sie nicht auszahlen wollen.

Ich bitte hier um Hilfe.

Liebe Grüße

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Dear anonym96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear anonym96,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear anonym96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru