Velobet Casino - プレイヤーのアカウントは閉鎖されていますが、賭けを行うことは引き続き可能です。

After doing a permanent closure of the account, I was still able to wager and lose about $6000

on early May 2026 I went into the live chat to do a permanent closure of the account and they even confirmed it So how in the world Was I still able to wager let alone deposit?

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Dear Garywald,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika