Velobet Casino - プレイヤーの入金が遅れています。

 I’ve tried the live chat but nothing seems to be working. I deposited $150 via e-transfer over 12 hours ago and it is still not reflecting in my account. I’ve took the extra steps to speak with gigadat (the e-transfer merchant) and they’ve also confirmed my deposit has been received by them and they just telling me that they’re working on it. If I’ve shown them proof, they should either send me the money back or credited to my account not just take time to figure out where they messed up.

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Dear Boddest3,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Boddest3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru