Velobet Casino - プレイヤーの賞金は没収されました。

I asked for cash back from loyalty programme and got given 50 free spins instead which I recieved an email to say Id been credited with 50 free spins for my valued continued support. I won 50 odd pounds off the free spins. After the free spins had ended a notification popped up saying, free games finished. future games use your account money. Good luck. This implies that your free spins have ended and what you have won is yours. Yet after I won 50 something pounds off the free spins and then changing the game I managed to win a bit more before getting a progressive jackpot on a game called coin up of 1500 pounds which put me then over 1600 pounds. I tried to withdraw 1500 pounds and it got taken off me as it said I'd won off free spins. When in fact all won off the free spins was 50 something pounds on book of dead and after the free spins ended it even said future games uses your account money. How have they stolen my money. Iv complained to them and Iv asked them to explain certain things via live chat and email and get ignored when I start asking difficult questions and my conversation is always ended abruptly for no reason. Without actually addressing my concerns. Absolutely shocking. They refuse to give basic information on request, such as who there licensing regulator is. Avoid this site like the plague. These free spins were from 28th December 2024 credited to me. I have lots of emails and chat transcripts going back since they robbed me off my winnings

Dear Fedupofscamcasinos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise the exact time of the incident.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Fedupofscamcasinos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already sent you screen shots of emails and live chat conversations Iv had regarding the issues Iv mentioned with not getting my bonus. Velobet site game history doesn't allow you to go back more than a few days. Surely you can contact them and request all my information off the site since Iv joined. Iv asked them many times for information such as how much Iv deposited since I joined and pointed out facts in there own terms and conditions which states that in regards to any free bet or spin that all jackpot winnings will be paid in full. Yet they fail to honour this or give me the information I request. I genuinely belive the site is a scam. And the live chat are rude and useless and purposesly take a life time to type a simple response to basic questions. And which the responses completely Ignore everything you've asked. Shocking site. I don't belive the overall game play of the site and its fairness is accurate or checked and that all the claims of being honest if a complete lie.

Dear Fedupofscamcasinos, please kindly request your game history from the casino via email in Excel format so we can take a better look at your case and possibly move it forward.

Dear Fedupofscamcasinos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.