Verde Casino - 選手の退出手続きが遅延しています。

Verdecasino hasn't paid me my money for weeks; there are always technical problems, and my withdrawal requests have been canceled countless times.

Verdecasino zahlt mir mein Geld seit Wochen nicht aus, es gäbe immer technische Probleme, meine auszahlungsanträge wurden schon zig mal storniert

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Dear Michael-79,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have been experiencing with your withdrawals and the repeated cancellation of your requests.

I would like to ask you a few additional questions so we can better understand the situation and investigate the matter further:

• Could you please confirm whether your first withdrawal request was submitted on April 20, 2026?
• Have you successfully withdrawn from this casino in the past?
• Has your account already been fully verified? If yes, could you please clarify which documents you submitted and whether the casino confirmed the verification was completed successfully?
• Could you please share screenshots of the canceled withdrawals and any relevant communication with the casino?

You may also forward any relevant communication or screenshots directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela