Viking Luck Casino - プレイヤーが賞金を受け取れずにいます。

There us a delay in withdrawal request. Customer chat represent not helpful. Everytime they say be patience we are working hard ur withdrawal processing. I don't know how long I can wait for my withdrawal to process. It says my account doesn't need to verify still I sent all my relevant documents by email last week

Dear Thom1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I would like to inform you that my first withdrawal is successfully received and waiting for remaining withdrawal

Dear Thom1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My first withdrawal successfully received after waiting 15 days. I have few more withdrawals on the way I don’t know whether they process on time fingers crossed 🤞. Will update as soon as I get an information

Dear Thom1234,

Glad to hear that a part of your withdrawal has arrived.

Can you please advise how many more pending do you have in what sums (or forward a screenshot of your withdrawal tab from the casino)?

Awaiting your response.

Regards,

Nick

Dear Thom1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My another withdrawal €500 still pending for more than 20 days . Withdrawal date is 27th march. Every time when I contact them they say patience, as soon as possible

I have total balance of €4500 except my pending withdrawal

Withdrawal details: 

1. €500 withdrawal date 27/03/3025 @10.39GMT- PENDING

2. €500 withdrawal date 28/03/3025 @12.07GMT- PENDING

3. €500 withdrawal date 29/03/3025 @12.08GMT- PENDING

This is so frustrating moment

Thank you Thom1234 for all the information provided so far. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Thom1234,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Viking Luck Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

My withdrawal is still pending for processing and still the same story asking me to wait patiently

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Thom1234,

can you please give us an update? Have you received your withdrawals?

Dear Thom1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru