Viking Luck Casino - プレイヤーのアカウントが理由なく閉鎖されました。

Viking Luck closed my account without justification, even though I still had my funds in it, without me ever using any bonuses or anything else. Could you help me get them back? They haven't responded to three emails and three reminders via live chat on the site.

Viking Luck ha chiuso il mio account con ancora i miei fondi sopra, in maniera ingiustificata, senza che abbia mai usato bonus o altro. Potreste aiutarmi a riottenerli indietro? Non mi hanno risposto a ben 3 mail e 3 solleciti via live chat sul sito.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Include any responses from the casino if available. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas