Vox Casino - プレイヤーの賞金の支払いが遅れています。

Hello please help me get my money. I won on the second casino welcome bonus 175%. I followed all terms and also sent my documents for verification, they verified everything in profile but they refuse to pay out saying my profile is undergoing some additional verification, it has been a month now and they refuse to explain what exactly they are checking and how long it is going to take. I do not understand what else i can do, I contacted them on Live chat and by email multiple times but they still refuse to pay out

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play to accumulate your winnings?
• Have you made any successful withdrawals from this casino before?
• Are any of your identity documents still pending verification, or does the additional verification relate to your gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika