Vulkan Vegas Casino - プレイヤーの入金が遅延しています。

Yesterday, I made a deposit of ARS 250,000 in good faith, motivated by the excellent 9.8 rating this casino has on its platform. My intention was to use the funds immediately; however, 24 hours have passed and the balance is not showing up in my account, nor have I received any clear answers from support.

Clarification regarding mediation timelines: I am fully aware that CasinoGuru typically recommends a waiting period of 48 to 72 hours before formally intervening. However, I am filing this complaint now to establish an immediate precedent regarding the casino's breach of contract. The delay in processing a deposit via e-wallet is unacceptable and undermines the trust placed in the site.

Request: Due to this negative experience, I no longer have any interest in using the site. I demand a refund of my 250,000 ARS to my Mercado Pago account. I will not accept a late credit to my game balance, as the service was not provided in a timely manner.

I will contact you again within 48 to 72 hours to update you on the status of the case and request that the complaint be processed with all mediation powers if the money still does not appear.

El día de ayer realicé un depósito de 250.000 ARS de buena fe, motivado por la excelente calificación de 9,8 que este casino tiene en su plataforma. Mi intención era utilizar los fondos de manera inmediata; sin embargo, han pasado 24 horas y el saldo no figura en mi cuenta ni he recibido respuestas claras del soporte.

Aclaración sobre los plazos de mediación: Soy plenamente consciente de que CasinoGuru suele recomendar un tiempo de espera de 48 a 72 horas antes de intervenir formalmente. No obstante, presento esta queja ahora para dejar un precedente inmediato sobre el incumplimiento del casino. La demora en un depósito vía billetera virtual es inaceptable y rompe la confianza depositada en el sitio.

Solicitud: Debido a esta mala experiencia, ya no tengo interés en utilizar el sitio. Exijo la devolución de mis 250.000 ARS a mi cuenta de Mercado Pago. No aceptaré una acreditación tardía en el balance de juego, ya que el servicio no fue prestado en tiempo y forma.

Me comunicaré nuevamente con ustedes en un plazo de 48 a 72 horas para actualizarlos sobre el estado del caso y solicitar que la queja se procese con todas las facultades de mediación si el dinero sigue sin aparecer.

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Dear Martinluppo,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your deposit.

Thank you as well for sharing the payment receipt. According to the screenshot, I can see that a transfer of ARS 250,000 was made via Mercado Pago on May 7, 2026.

I would also like to mention that, in cases involving delayed deposits, we usually recommend waiting up to 30 days before considering the funds officially lost, as payment processing delays can sometimes occur between payment providers and casinos. At this stage, it is not yet clear whether the issue was caused directly by the casino or by a third-party payment processing delay.

In order for us to better understand the situation and assist you further, could you please clarify a few additional details?

• Have you already contacted the casino support regarding this issue? If yes, what was their latest response?
• Is the deposit currently marked as "pending," "failed," or does it not appear at all in your casino account?
• Have you successfully deposited or withdrawn with this casino in the past using the same payment method?

You may also forward any relevant communication with the casino, screenshots, or additional documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela