VulkanSpiele Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Hello, I played Vulkanspiele casino and won a large amount of money. They asked me to confirm the documents, I confirmed everything, I made sure I paid, after a while they blocked me. They wrote that I have several accounts, although that is not the case!. They block me, then if they want to take the winnings, let them block me, how do we transfer the money to them, they confirm the documents and then they block me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I played slot machines, I put money into the account myself, no one could really create anything, they let me put the money in, they approved the documents, I just had to pay, they blocked it immediately.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Tomukas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I wouldn't have guessed €20,000 right away, but I definitely wouldn't have blocked €500. There are scammers here who only cheat and steal from people.