Wallacebet Casino - プレイヤーの賞金は没収されました。

Hello,

I played a reload bonus at Wallacebet. The maximum would have been €200 (deposit €200, get €200), but I only played €100, i.e. deposit €100, get €100.

I played the bonus and ended up with €1105.15 in my account:

(Screenshot taken at the time)

I was then verified after multiple communication and was able to request the payout:

After that came the following shock message that everything but my deposit was confiscated:

I turn to you for the clarification of this problem. I haven't done anything wrong and I want my money paid out.

Thanks very much!

Hallo,

ich habe bei Wallacebet einen Reload-Bonus gespielt. Maximal wäre dieser für 200€ gewesen (200€ einzahlen, 200€ bekommen), ich habe aber nur 100€ gespielt, also 100€ einzahlen, 100€ bekommen.

Ich habe den Bonus gespielt und am Ende 1105,15€ auf meinem Konto gehabt:

(Screenshot damals aufgenommen)

Ich bin danach nach mehrfacher Kommunikation verifiziert worden und konnte die Auszahlung beantragen:

Danach kam die folgende Schocknachricht, dass alles außer meiner Einzahlung eingezogen wurde:

Ich wende mich an euch für die Klärung dieses Problems. Ich habe nichts falsches getan und möchte mein Geld ausgezahlt bekommen.

Vielen Dank!

Dear RonDavBet, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have accumulated your winnings with sports betting bonus?

Looking forward to hearing from you.

Best regards, 

Kristina

Hello,

yes, correct, sports betting bonus.

Many greetings!

Hallo,

ja, korrekt, Sportwetten-Bonus.

Viele Grüße!

Thank you for your reply, RonDavBet. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Dear RonDavBet,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Hello,

is there another place i can contact. On the MGA side, the form used to submit a complaint doesn't seem to work.. (at least I didn't get a copy of my request by email even though I checked the box, and no response from MGA either)

Hallo,

gibt es eine andere Stelle, an die ich mich wenden kann. Auf der MGA-Seite scheint das Formular nicht zu funktionieren, mit dem man eine Beschwerde einschickt.. (zumindest bekomme ich keine Kopie meiner Anfrage per Mail obwohl ich den Haken geklickt habe und auch keine Antwort von MGA)

As I mentioned earlier, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, we do know some websites that might be helpful. I will get back to you via email but at the same time, I am forced to close this complaint.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.