Wazamba Casino - プレイヤーのアカウントが制限されました。

I deposited €100 at this casino after seeing a promotion stating that if a player deposits €100 and places a bet with odds of 1.5 or higher, a bonus would be granted.

After depositing, I placed my first qualifying bet according to the promotion requirements. The bet lost. Immediately after this first bet was settled, my account was suddenly restricted by the casino.

At that moment, I still had approximately €130 remaining in my account balance (deposit and/or bonus funds). However, the casino blocked my account and prevented me from both withdrawing the remaining funds and continuing to play.

They limited the bets to 0.5 eur and told me that in order to withdraw I should bet 1200 euros using 0.5 bets, which is approximatly placing 2500 bets in less than 1 month

I contacted the casino support several times to request clarification and resolution or refund. Unfortunately, the operator either ignored my communications or refused to provide a clear explanation for the restriction and the blocked balance.

I believe this situation is unfair because:

I followed the promotion requirements by depositing €100 and placing the required bet.

My account was restricted immediately after the first bet.

My remaining balance of €130 has been locked without a clear justification.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was restricted?
• How did you learn about your account being blocked?
• Was your player's account verified? Have you been asked to submit any documents to the casino to verify your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply via email, Tarzaninas.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas