Wazamba Casino - プレイヤーの出金処理が遅延しています。

Hello, I have two open withdrawal requests of €500 each at the online casino Wazamba. I submitted the first withdrawal on March 17, 2026, and the second on March 23, 2026. Since then, the status of my requests hasn't changed. Support keeps giving me the same, seemingly identical, pre-written responses: they're sorry, I don't need to worry, they're forwarding it to the finance department with the highest priority, and I should be patient. I've been getting this response daily in the live chat for two weeks now.

Hallo, ich habe beim online Casino Wazamba 2 offene Auszahlungsanträge über jeweils 500€. Die ersten Auszahlungen habe ich am 17.03.2026 gestellt, die zweite am 23.03.2026. Seit dem hat sich am Status meiner Anträge nichts mehr geändert. Vom Support erhält man immer wieder nur die teils gefühlt gleichen vorgefertigten Antworten dass es ihnen leid tut, dass man sich keine Sorgen machen brauch, dass man es an die Finanzabteilung mit höchster Priorität weiter leitet und das man Geduld haben soll. Das bekomme seit 2 Wochen nun täglich im Live Chat als Antwort.

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Dear lordnero,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lordnero,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina