Wazamba Casino - 決済が遅延しているとのクレームがあります。

I have requested payment of my winnings since October 3, 2025, and as of today, October 13, 2025, I have not received anything. It is said that the casino normally takes 3 days to release the winnings, but I have already been there for more than 3 days and they have not fixed anything for me. They only say in customer service that they are already working on my case, but nothing is resolved. Maybe it is a fraud like many casinos. The truth is, I would not recommend it due to lack of seriousness.

He solicitado el pago de mis ganancias desde el día 03 de octubre de 2025, y hasta el día de hoy 13 de octubre de 2025 no he recibido nada, se dice que el casino tarda normalmente 3 días en liberar las ganancias, pero ya tengo más de 3 días y no me arreglan nada, solo dicen en servicio al cliente que ya están trabajando en mi caso pero no se resuelve nada, tal vez sea un fraude como muchos casinos la verdad no lo recomendaría por falta de seriedad

Dear FranSan79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Dear FranSan79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear FranSan79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru