Wazamba Casino - 自己排除のリクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

I am not disputing an amount I have been reaching out to them for almost 2 months to close my account. Their self exclusion policy says they are supposed to close my account permanently within 24 hours. I was able to close it once temporarily and then it got reopened. They are just happy to keep taking my money. I want them to honor their policy and permanently block and disable my account forever.

Dear Peagle87,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise what is the reason for closing your account?
• What reason have you given to the casino when requesting account closure?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Peagle87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.