Wazamba Casino - 賞金の出金が遅延しています。

I need the money, and support is just stringing me along. Please help me.

Ich brauche das Geld und werde vom Support nur hingehalten. Bitte helfen Sie mir.

Dear mmmadsiii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear mmmadsiii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey, thanks for the info. Unfortunately, I wasn't patient enough and canceled the withdrawal, losing all the money... Oh well, sometimes you lose, sometimes others win.

Hey, danke für die Auskunft. Leider war ich nicht Geduldig genug und habe die Auszahlung abgebrochen und das Geld komplett verspielt… Naja, mal verliert man, mal gewinnen die anderen.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.